The Retail Roadmap: Driving CX through tech transformation

In today’s fast-paced market, ongoing transformation isn’t a luxury – it is a necessity for survival. This report serves as your guide to navigating that journey, offering a practical, future-focused roadmap, based on real experience. It will help retailers discover where they can create impact for customers today and how they can plan to adapt for tomorrow.

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Why getting your tech transformation right is more critical than ever and the consequences of not doing so
The four major challenges holding retailers back from tech transformation – and how to overcome these blockers
Practical ideas to build early wins that not only have immediate impact but lay the groundwork for deeper transformation
How some of the world’s top retailers are creating long-term growth roadmaps that remain agile amid changing customer expectations and tech trends

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