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Christmas 2020: Learnings for the year ahead

Lockdown, store closures and bans on large gatherings created what M&S boss Steve Rowe termed "near impossible trading conditions" this golden quarter. But the retail sector powered through and delivered Christmas peak in the toughest of conditions. In Retail Week's latest report we dissect the big trends of the golden quarter and pull out key lessons to help your business survive and thrive.

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