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Future formats: what lies in-store for physical retail

At a time when consumers are facing the worst cost-of-living crisis in a generation, how are retailers differentiating those experiences enough to wow shoppers and win their spend? Retail Week has the answers. Asda, Primark, Loaf, McDonald’s, Estee Lauder and itsu are among 25 leading retailers that have revealed their in-store customer experience strategies in Retail Week’s latest report.

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