Download the report now

CX DECODED: How the UK’s top multichannel retailers are investing to win consumer spend

Senior directors from Kingfisher, Hotel Chocolat, Seasalt, QVC and Waterstones have revealed their CX strategies for 2021 in an exclusive interview series with Retail Week, covering food, fashion and home. What does the new consumer look like? How are retailers driving them to spend? And what part does CX play in winning their loyalty? This report has the answers.

Get instant access to this Report

I am a retailer.

Please tick this box to acknowledge that you have read, understood and accept our Terms & Conditions.

Retail Week may use your contact data to keep you informed of its products and services by email or by phone. We will also pass your details to our partner(s) listed on this page who may contact you by email (and phone, if provided) for the purpose of sending you marketing communications, including information about upcoming events, products, and services. You can withdraw your marketing consent at any time by clicking the unsubscribe link in such email or by sending an email to dataprivacy@wrbm.com. More information on our processing can be found in our Privacy Notice. By submitting this form, you acknowledge that you have read and understand our Privacy Notice and consent to being contacted by our partner(s) listed on this page.

string(7) "teaser2"

string(1) "B"

string(7) "teaser2"

string(13) "i_v_r_u_h_num"

string(7) "teaser2"

string(1) "B"

string(7) "teaser2"

string(11) "i_v_r_h_num"

Want to stay up to date with the latest retail trends?